Privacy Policy bm69

This Privacy Policy ("Policy") describes how bm69 ("we", "our platform") collects, uses, discloses and protects the personal information you provide when using the bm69 website at bm69.wine and all related services. By registering or continuing to use our platform, you agree to the terms set out in this Policy. Please read this document carefully before continuing to use your account.

1. Information We Collect

bm69 collects personal information in several different situations. Such information includes but is not limited to:

• Account Registration Information: Full name, date of birth, email address, mobile phone number and the username you choose when opening a new account.
• Identity Verification Information (KYC): A copy of your identity card (MyKad), passport or valid identification document to meet international licensing requirements and anti-money laundering obligations.
• Financial Information: Details relating to the payment methods you use, such as Touch 'n Go eWallet, DuitNow, FPX (online banking) and crypto wallet information for USDT, BTC or ETH. Full card numbers are not stored in our system.
• Usage Data: Records of gaming activity, deposit and withdrawal history, login sessions, IP address and information about the device you use.
• Communications: The content of messages you send to our customer support team via live chat or email.

2. Purpose of Data Collection

All information we collect is used for lawful and specific purposes. bm69 uses your personal data to:

• Process account registration, identity verification and member account management.
• Process deposits and withdrawals securely and on time — within 30 minutes to 3 hours for withdrawals.
• Provide 24/7 responsive customer support in Malay and English.
• Send you relevant bonus information, promotions and service updates, subject to your communication preferences.
• Identify and prevent fraud, money laundering and any activity that breaches the platform's Terms and Conditions.
• Fulfil legal obligations under international licensing and related compliance requirements.
• Continuously improve user experience, website functionality and our overall services.

3. Sharing Information with Third Parties

bm69 respects your privacy and does not disclose your personal information to third parties except in the following circumstances:

• Payment Service Providers: Transaction information is shared with approved payment processors (such as Touch 'n Go, DuitNow and FPX service providers) solely for the purpose of processing your financial transactions.
• Game Software Providers: Game providers working with bm69 may receive game session information required for the operation of the relevant games.
• Regulatory Bodies: Certain information may need to be shared with relevant authorities or licensing bodies to meet legal compliance requirements.
• Legal Investigations: In situations where there is a valid court order or lawful request from legal authorities, bm69 may be required to disclose certain information.

In all of the above data-sharing cases, bm69 ensures that the third parties involved are subject to equivalent confidentiality and data protection obligations.

4. Data Security

bm69 implements various technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• Data encryption using 256-bit SSL/TLS protocols during the transfer of information between your browser and our servers.
• Strict internal access controls — only staff who need the information to carry out their duties are granted access.
• Continuous monitoring for suspicious activity within our systems.
• Regular data backups and tested disaster recovery procedures.

While we take all reasonable precautions, we want to note that no security system is entirely perfect. Should any material data security breach occur, bm69 will notify affected members in accordance with established procedures.

5. Cookies and Tracking Technologies

bm69 uses cookies and similar tracking technologies to improve your experience on our website. Cookies allow us to recognise your device, store your preferences and analyse website usage patterns.

There are several types of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions and security. Cannot be disabled.
• Functional Cookies: Store your preferences such as language and display settings for ease of use.
• Analytics Cookies: Help us understand how users interact with the website for the purpose of continuous improvement.

You can manage cookie settings through your web browser options. Please note that disabling certain cookies may affect the functionality of the bm69 website.

6. Data Retention Period

bm69 retains your personal information for as long as necessary to fulfil the collection purposes stated in this Policy, or for as long as your account is active. After an account is closed, certain information will be retained for a period determined by applicable legal and licensing requirements, particularly financial records and transaction history.

Once the retention period ends, your data will be securely deleted or pseudonymised so that it can no longer be linked to a specific individual.

7. Your Rights Regarding Personal Data

As a bm69 member, you have the following rights regarding your personal information:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right of Erasure: In certain situations, you may request that we delete your personal information, subject to applicable legal obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the bm69 customer support team via 24/7 live chat or email. We will process your request within a reasonable timeframe.

8. Children's Data and Age Restrictions

The bm69 platform is exclusively for individuals aged 21 and above. We do not knowingly collect or process any personal information from individuals below the set age limit. Should we find that an account has been registered by an underage individual, that account will be closed immediately and all related data will be deleted in accordance with established procedures.

If you believe that bm69 has inadvertently collected information about someone under the age of 21, please contact us immediately at [email protected] so that we can take appropriate action.

9. Links to Third-Party Websites

The bm69 website may from time to time contain links to third-party websites. This Privacy Policy does not apply to those external websites. bm69 is not responsible for the privacy practices or content of websites outside our control. We encourage you to read the privacy policy of any third-party website you visit.

10. Changes to This Privacy Policy

bm69 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or changes in the services we offer. Whenever this Policy is updated, the "Last updated" date at the top of this document will be changed.

For significant changes, bm69 will notify members via email or in-account notifications. Your continued use of our platform after any changes take effect indicates your agreement with the updated Policy.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or regarding how bm69 handles your personal information, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the bm69 website in Malay and English.
• Email: [email protected]

Our team is ready to assist you and will respond within a reasonable time.