These Terms and Conditions take effect from January 2026. By using any part of the bm69 website, you are deemed to have read, understood and agreed to all the provisions below.
1. Acceptance of Terms
These Terms and Conditions ("Terms") constitute a valid and binding agreement between you as the user ("User") and bm69 ("Company", "we"). This document, together with our Privacy Policy and Responsible Gambling Policy, forms the entire agreement relating to the use of the bm69 platform.
By accessing the bm69 website, registering an account, making a deposit, using any game or service provided, you expressly acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree with any provision in these Terms, you are required to refrain from using our platform.
bm69 operates under international licensing and reserves the right to amend, add to or withdraw any service based on licensing and operational requirements from time to time.
2. User Eligibility
⚠️ bm69 services are strictly for individuals aged 21 and above. Anyone below this age limit is strictly prohibited from registering or using this platform in any form whatsoever.
To be eligible to register and use bm69 services, Users must meet the following requirements:
- Be at least 21 years of age at the date of registration;
- Have full legal capacity to enter into a binding agreement;
- Not be on any self-exclusion list or gambling prohibition list issued by any relevant authority;
- Not be acting as a proxy or agent on behalf of a third party when registering or making transactions;
- Take full responsibility for ensuring that use of this platform does not violate any laws or regulations applicable in your location.
bm69 reserves the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. Failure to provide the requested documents within the specified period may result in a temporary restriction or closure of the account.
3. Account Registration and Management
Each User is only permitted to hold one (1) active account at any one time. Registering multiple accounts under the same name, the same identity card number (MyKad), the same mobile phone number, or the same device is strictly prohibited.
When registering, Users are responsible for:
- Providing true, accurate and current information — including full name as stated on the MyKad, an active mobile phone number and a valid email address;
- Maintaining the confidentiality of the account password at all times;
- Notifying bm69 immediately should there be any unauthorised access or security incident;
- Ensuring that profile information is kept up to date should any changes occur.
✅ bm69 will never ask for your password via live chat or email under any circumstances. Be alert to phishing attempts.
Accounts found to be in breach of these registration rules may be suspended or terminated without prior notice, and any remaining funds are subject to internal investigation before any withdrawal is permitted.
4. Deposits and Payment Methods
bm69 accepts deposits via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH.
Minimum Deposit
All Methods
The minimum deposit is RM20 for all available payment methods without exception.
Account Name
Important
The name of the bank account or e-wallet holder used for the deposit must match the name registered with bm69.
All deposits must be made by the User themselves from a financial account registered in the User's name. Deposits from third parties will not be accepted and the funds will be returned. bm69 reserves the right to request proof of payment should any dispute arise.
bm69 does not charge any processing fee on deposits. However, fees charged by third-party payment providers are outside our control and are borne by the User.
5. Withdrawals
Withdrawals from the bm69 account are subject to the following conditions:
- The minimum withdrawal amount is RM100 per transaction;
- Withdrawals can only be processed to the same payment method used for the deposit;
- Withdrawal processing time is between 30 minutes and 3 hours after the request is approved by the bm69 finance team;
- Withdrawal of bonus funds is subject to the fulfilment of the specified wagering requirements — please refer to Section 6;
- bm69 reserves the right to request additional verification before approving any withdrawal for security and compliance purposes.
⚠️ Withdrawals submitted during an active investigation or verification process may take longer. Our support team will contact you via live chat or email if additional information is required.
If the registered bank account or e-wallet is no longer active or unable to receive transfers, the User must contact customer support to update the details before the withdrawal is processed.
6. Bonuses, Promotions and Wagering Requirements
bm69 offers various promotions to registered users, including welcome bonuses, a VIP programme and periodic offers. All bonuses are subject to the wagering requirements stated at the time the offer is given.
Welcome Bonus: New users are eligible to receive a first deposit bonus of 200% up to a maximum of RM1,000. The wagering requirement is 15x the bonus amount received before any withdrawal from the bonus balance is permitted.
Calculation Example A
Deposit RM100 → Bonus RM200 → Balance RM300
Wagering requirement: RM200 × 15 = RM3,000
Calculation Example B
Deposit RM1,200 → Bonus RM1,000 → Balance RM2,200
Wagering requirement: RM1,000 × 15 = RM15,000
VIP Programme: bm69 VIP members enjoy weekly cashback based on membership tier: Bronze (up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Progression to a higher tier depends on consistent gaming activity.
- Bonuses cannot be transferred to other users;
- bm69 reserves the right to withdraw any bonus obtained through fraudulent or illegitimate means;
- Use of automation software or bots to fulfil wagering requirements is prohibited and may result in account closure;
- Unused bonuses that have passed their validity period will expire automatically.
7. User Responsibilities
Users are fully responsible for all activities that occur in their account. bm69 is not liable for any losses arising from unauthorised access that occurs due to the User's own negligence.
By using the bm69 platform, Users agree that:
- They are playing with funds that are genuinely owned and legally obtained;
- They understand that gambling carries risk and may result in financial loss;
- They will comply with all laws and regulations applicable in the jurisdiction where they are located;
- They will use this platform for personal entertainment purposes only and not on behalf of any third party;
- They will set appropriate limits and ensure that gambling activity does not affect their finances, family or daily life.
✅ If you feel that gambling is starting to have a negative impact on your life, please contact our support team for information on the self-control tools available.
8. Prohibited Activities
The following activities are strictly prohibited on the bm69 platform and may result in account closure as well as appropriate legal action:
- Fraud, identity falsification or use of another person's identity information;
- Use of third-party software, automation bots or any tool designed to manipulate game outcomes;
- Attempts to exploit any technical vulnerability, software bug or system disruption;
- Involvement in any money laundering activity or unlawful financial activity;
- Registering multiple accounts to obtain the same bonus more than once;
- Colluding with other players to gain an unfair advantage in a game;
- Spreading false information or defaming bm69 on any public platform.
9. Account Suspension and Closure
bm69 reserves the right to suspend or close any User account with or without notice under certain circumstances, including:
- Confirmation that registration information is false or incomplete;
- Involvement in any prohibited activity as stated in Section 8;
- Failure to meet identity verification requirements within the specified period;
- Self-exclusion request by the User themselves;
- Licensing or legal compliance requirements.
Users who wish to close their account voluntarily may contact the customer support team via live chat or email. Any valid remaining funds will be processed according to the standard withdrawal procedure once all checks are completed.
10. Liability Limit
bm69 is not responsible for any indirect, consequential or incidental losses arising from the use of this platform, including but not limited to:
- Service interruptions caused by system maintenance or factors beyond our control;
- Financial losses from gambling activities, which are a risk accepted by the User;
- Processing delays caused by third-party payment providers;
- Internet connection or device failures on the User's end during a gaming session.
All games on the bm69 platform are independently tested by accredited third parties to ensure fairness and transparency. However, every game outcome is random and bm69 does not guarantee any specific result.
11. Dispute Resolution
Should any dispute arise relating to transactions, bonuses, game outcomes or other services, Users are encouraged to follow the procedure below:
- Contact the bm69 customer support team via live chat or email with full details of the dispute;
- Provide relevant evidence such as screenshots, transaction numbers or game session information;
- Our team will review the complaint within a reasonable timeframe and provide a written response.
bm69 is committed to resolving every dispute fairly and transparently. bm69's decisions regarding game disputes are final, based on system logs recorded on our servers, which are considered valid evidence in all dispute cases.
12. Amendment of Terms
bm69 reserves the right to amend, update or replace any part of these Terms at any time without prior notice. The effective date of the latest version will be stated at the top of this document.
It is the User's responsibility to review these Terms periodically. Continued use of the bm69 platform after any amendment is published will be considered acceptance of those changes.
If you have any questions regarding these terms, please contact our customer support team via live chat available 24/7 or by email at [email protected].